en

Sales Terms

Contract Formation

    • The contract is binding for both parties when the buyer has sent their order to the seller.
    • However, the contract is not binding if there has been a typographical or input error in the seller's offer in the ordering system of the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.

  2. Payment

    • The seller may require payment for the item from the moment it is sent from the seller to the buyer.
    • If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase amount on the card at the time of ordering. The card will be charged on the same day the item is sent.
    • For payment by invoice, the invoice will be issued to the buyer upon shipment of the item. The payment deadline is specified on the invoice and is a minimum of 14 days from receipt.
    • Buyers under 18 years of age cannot pay with a deferred invoice.

  3. Price

    • The stated price for the item and services is the total price the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed about before the purchase will not be borne by the buyer.

  4. Right of Withdrawal

    • Unless the contract is exempt from the right of withdrawal, the buyer may cancel the purchase of the item in accordance with the Right of Withdrawal Act.
    • The buyer must notify the seller of the use of the right of withdrawal within 14 days from the start of the period. The period includes all calendar days. If the period ends on a Saturday, public holiday, or holiday, the period is extended to the next working day.
    • The withdrawal period is considered adhered to if the notification is sent before the end of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be in writing (withdrawal form, email, or letter).
    • The withdrawal period begins:
      • For single-item purchases, the period starts the day after the item(s) are received.
      • For subscriptions, or if the agreement involves regular delivery of identical items, the period starts the day after the first shipment is received.
      • For purchases consisting of multiple deliveries, the period starts the day after the last delivery is received.

  5. Dispute Resolution

    • Complaints should be directed to the seller within a reasonable time, as per points 9 and 10. The parties should attempt to resolve any disputes amicably. If this fails, the buyer can contact the Norwegian Consumer Authority for mediation. The Consumer Authority is available at phone number 23 400 600 or www.forbrukertilsynet.no
    • The European Commission's complaint portal can also be used if you wish to submit a complaint. This is especially relevant if you are a consumer residing in another EU country. The complaint can be submitted here: https://ec.europa.eu/odr
  6. Internal rules
    • Customers are required to adhere to the internal rules established by the business at all times during their stay. This applies to both the safety of the business and the customer. In the event of a breach of these rules, Zen Harmony Spa AS will not be responsible for any consequences that may arise, and compensation may be sought for any damages and losses incurred by Zen Harmony Spa AS.